Due to the current delays through Australia Post, please allow an extra 1-2 business days for orders to be received.
FREE DELIVERY to orders over $50.00 AUD within Australia. Orders under $50.00 AUD will be charged $10 shipping. All orders are sent by Australia Post. Delivery may take from 1 to 7 working days.
EXPRESS SHIPPING is available for all orders within Australia. Orders will be charged $15 AUD flat rate and must be placed before 10am for same day dispatch otherwise order will be dispatched on the next business day. Next day delivery is only available for postcodes within Australia Post's express post network. Please check with Australia Post if your postcode is within the express post network.
$15 AUD flat rate shipping to addresses within New Zealand or free shipping for orders over $250 AUD. All orders are sent via Registered Post (Australia Post).
Delivery may take from 1 to 7 working days.
$30 AUD flat rate shipping on international orders or free shipping for orders over $250 AUD. All orders are sent via Registered Post (Australia Post).
Delivery may take up to 14 working days.
In the event that a customer cannot be contacted within a period of 10 days to arrange re-delivery, goods will be shipped back to us and the order will be refunded minus return re-shipping costs. Product prices and shipping fees are flat rates and do not include overseas duties, taxes or other customs charges. Any additional duties and taxes imposed by the country of delivery are the responsibility of the customer, these payments will be charged by the freight/customs agency on delivery.
Orders are dispatched from our Warehouse (located in Sydney) on the next business day for all orders received electronically by 11am each day.
When your order is delivered you should immediately inspect the bag/carton for any potential damage that may have occurred during shipment. It is normal for the bag/carton to show some wear, however if damage did occur contact our sales team immediately at firstname.lastname@example.org. Please have your order or invoice number available.
Once you have clicked “process payment” your order begins to process and you cannot make any online changes to it. Our system is designed to fill orders and get them sent to you as soon as possible.
If you wish to make any changes to your order, please send an email immediately to email@example.com and refer to your order/invoice number. Please specify the changes you would like made.