Online Store Returns Policy
If you wish to return an item for an exchange or refund please fill in the EXCHANGE and RETURN FORM and return the item(s) within 30 days from original dispatch.
Goods must be returned with the EXCHANGE and RETURN FORM to:
PO Box 542 Balmain NSW 2041
Please read the following to ensure that the goods you return are received hassle-free:
Acceptance of returned goods is subject to the goods being inspected at our warehouse and being judged, in our sole discretion, as in original and undamaged condition.
For hygienic purposes, when trying on garments please ensure that you do so over your own underwear. Goods marked with makeup will be rejected. Goods smelling of perfume will be rejected.
Failure to comply with these terms will result in the return being rejected when inspected by our quality control team.
Do not remove any labels, swing tags or accessories until you are happy with your purchase. Doing so may invalidate the acceptance of your return.
It is recommended that you use a traceable delivery method for all returns and either insure your delivery for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.
Exchanges and refunds will only be processed once the garments have been received and inspected at the warehouse. You will be contacted by a team member to receive your credit card details if necessary in order to process the refund.
Customers will be responsible for return shipping charge.
Free shipping on replacement items applies for local exchange. Overseas exchanges will incur an extra postage charge.
Exchanges and refunds may then take up to 5 working days after receiving goods back at our warehouse. An email will be sent to you confirming that the exchange or refund has been processed.
Refunds will be credited to your original method of payment, excluding delivery (when applicable). Once the refund has been processed, a copy of the receipt will be sent to you by email.
Faulty Items
Goods are inspected before packing to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit. If you receive a damaged or defective item please contact us immediately.
Mail your purchase, original receipt and the EXCHANGE and RETURN FORM to:
PO BOX 542 Balmain NSW 2041
Download Return Exchange Form
Goods will be assessed by our quality control and you will be contacted by a team member. Process may take up to 5 working days after receiving goods back at our warehouse.
It is recommended that you use a traceable delivery method for all returns and either insure your delivery for safe return or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.
If goods are deemed faulty, a refund, credit note, or exchange will be available.
Sale Items
Please note we do not offer a refund on items purchased on sale, however we are happy to issue a credit voucher or to assist you in selecting an exchange.
Sale items and gift packs cannot be combined with any other discount promo codes. No extra discounts apply.
